Chat & Talk see person on Website

[superior1]

Is there a way to see if someone is currently active on your website so you could initiate a conversation? Or does the person on the site have to start the conversation before the 3CX user is notified?

 

[Constantinos Constantinou]

Hello @superior1

Currently, the website visitor should initiate the chat with the connected agent/queue, in order to start the session. We do not provide the functionality for remove initiation by the agents.

You can suggest it in our Ideas section.