Chats from long ago keep popping up

[Belanet]

I have an issue where one of our clients utilizes the 3cx App chatt feature, and messages from more than a year ago are received constantly. This is even for groups that no longer exist

Kind regards

 

[Vali_3CX]

@Belanet
Can you delete the chat by swipe it left?

 

[Belanet]

The client has done that multiple times and the problem persists

Even uninstalled the app and reinstalled and reregistered, no luck

 

[Vali_3CX]

Looks rather a PBX problem in this case, so let's check this way:
- what is the 3CX client as in its menu Settings/About?
- what is the PBX version as in the client menu Avatar/ Connection details?

then
- does this chat appear also on WebClient or Android if you connect them on the same account?
- if yes, can you delete them there?

I would need the client verbose logfile:
- open client menu Settings/Troubleshooting and set Verbose logging to ON
- terminate the app by swiping it up
- launch the app again
- go to chats and there try to delete by swipe left
- go back to menu Settings/Troubleshooting and send the log report to your email address then upload it to a dropbox or google drive and send me the link via PM

Thank you!