chat

  1. How to enable AI Personal Assistant to read Extension Status Message? Can AI answer incoming Chats (WhatsApp)?

    Hello, currently our team-members enter the time, they will return to desk in extension status message on their 3CX-App. This way callers are being informed when the staff is availble again rather that only being informed the staff isn't availble right now. The Call-Flow-Script reads that...
    • LH74
    • Thread
    • cfd chat whatsapp
    • Replies: 0
    • Forum: AI
  2. ArneDery

    Queue chats in Windows softphone client

    With the increasing use of Ai in call and chatflows, the requests on having visibility of the 'shared' interactions increases as well. Something which is missed by a lot of our clients is the fact that they cannot see the queue chat history in the windows client. In the webclient you have...
    • ArneDery
    • Thread
    • chat chat history softphone
    • Replies: 0
    • Forum: Windows
  3. ArneDery

    Chat log: internal vs external

    Currently when enabeling the chat log, you enable this for all chats: internal and external. Would be great if we can chose to enable the chat log separately. This way, private internal chats could not be logged and conversations with external parties (customers) by use of whatsapp...
    • ArneDery
    • Thread
    • chat chat logs privacy
    • Replies: 0
    • Forum: Server
  4. Alex Aubert

    Broken Chat message received from VOIP.ms

    Hi we got a issues with some received chat from voip.ms sms we received a message and sometimes the message not the same as received in VOIP SMS/MMS Message Center Information here some images to show the message receive in Voip and what users receive in 3cx. Is there a way to fix this. thanks
    • Alex Aubert
    • Thread
    • chat sms voip.ms
    • Replies: 16
    • Forum: SMS

  5. 3cx Windows App v20 - chat window popout

    Hy, We want to move to the new 3cx Windows App v20, but the chat is NOT usable with it, because the windows is fixed size! what about the ability to pop out the chat window like the manager panel? BR
    • FragFranz
    • Thread
    • 3cx windows app chat
    • Replies: 0
    • Forum: Other

  6. Any chance of the following features for chant in the 3CX Windows App

    Just wondering if there are any plans for the following in the 3CX Windows App: Chat notification sound - we would prefer to use the Windows App because of ease of deployment but there is no notification sound for incoming chats. We are aware that browser chat does have a notification sound...
    • MCBMIT
    • Thread
    • chat chat group chat notification chat sound windows app
    • Replies: 0
    • Forum: Windows

  7. chat - big files not beeing sent

    hello, we have trouble sending files in 3cx chat. this only happens in some locations, those locations have bad internet speed (2mbit upstream) the photos are taken by iphones and are around 5Mbyte big. for some reason the photos cant be sent, there is an entry in the chat but the files are not...
  8. sanch6

    Windows desktop app not showing Chat notification

    Hey guys, Is it normal that chat notification are not showing as "normal" Windows notification ? When I receive a call the notification is showing correctly but I get nothing for chats (appart the small (1) on the taskbar icon). Notification enabled on Windows setting. App version 20.0.664.0...
    • sanch6
    • Thread
    • chat notification
    • Replies: 3
    • Forum: Windows

  9. Chats from long ago keep popping up

    I have an issue where one of our clients utilizes the 3cx App chatt feature, and messages from more than a year ago are received constantly. This is even for groups that no longer exist Kind regards
    • Belanet
    • Thread
    • chat
    • Replies: 3
    • Forum: iOS

  10. Windows Softphone (v20) - cant paste screenshot into chat

    New Windows chat seems do not support pasting screenshoots - which is key feature for my users Can you please enable it?
    • MaciejP
    • Thread
    • chat softphone
    • Replies: 2
    • Forum: Windows

  11. New Windows Softphone (v20) - cant open images from chat

    I can see thumbnails Thumbnail images are shown in the chat list. When I click the ‘Download’ button, something happens there, but after it has been transformed to ‘Open’, nothing happens. In a word, I cannot see the pictures in full size How can I change this? Nowhere do I see any settings...
    • MaciejP
    • Thread
    • chat softphone
    • Replies: 3
    • Forum: Windows
  12. ArneDery

    Use of chat templates

    Hi, Will the use of chat templates be possible from within the Windows softphone app? Currently we already have the chat option, hower it would be very usefull to be able to apply chat templates. I'm not looking to configure the templates, this can be done via the PWA, however using them would...
    • ArneDery
    • Thread
    • chat templates windows app
    • Replies: 2
    • Forum: Windows

  13. Messaging service

    I have a messaging service and would like to forward the chat to 3cx. Is it possible?
  14. ZenMasta

    Facebook messenger setup

    I've gone through the setup but I'm a little confused. I could never successfully send a message from my personal FB account to the company FB page and have it show up in a 3cx webclient. And so when it came to the part where I'm supposed to record a video, I can't record a successful demo. It...

  15. Still no video attachment for chat in V20?

    Hello everyone, Back in 2021-2022, V18, I asked and was confirmed that sending video file via Chat "might" be considered later on But with the recent V20 upgrade, there is still no sign that would come anytime? We are using 3CX app for iOS version No complain, just asking... Thank you
    • jamesnb
    • Thread
    • chat pbx
    • Replies: 0
    • Forum: iOS
  16. JamieLewisIBT

    3CX DESKTOP APP CHAT, reply and delete

    Can we have the ability to reply to a specific message like WhatsApp and the ability to delete messages rather than having to delete the whole group. We have a customer using this within an education setting that use this for data and when someone accidently puts something they cannot remove this.
  17. robbiederby

    Solved Chat completely disabled 3CX v20 Update 2 (Build 688 Alpha)

    Hi, since I updated to v20 update 2 build 688 alpha I've noticed that chat is now completely inoperative, neither via the 3CX app, or if you try and create a live chat window on a webpage. Is there any way of restarting the chat feature or is this a limitation of the alpha version and it'll...
  18. qbitnetworking

    How to start a meeting with a coworker from chat?

    Hi there, I'm trying to sell a customer on using 3CX web client instead of Teams. They are designers and coworkers and need to be able to share their screens. It seems like in order for them to do this in 3CX, they need to start a meeting and share the link. Shouldn't they be able to just start...

  19. Critical v20 Chat issues for Latest 3cx Versions

    Hey all, Wanted to share some critical feedback regarding the latest version of 3cx going from v18 to v20 (self hosting) as it has significantly impacted our operations. Would love to know if any of you have solutions, or at least influence with some of the people who are deciding what is going...

  20. Auto-away in 3cx Chat Client

    Provide a way to have the chat client automatically set you to away after being idle for a certain period of time.
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