Chats sent to email

[Darren23]

Hi how can I get chat messages sent to a group email address please, our admin and notifications of chat messages sent to a manger.

 

[Charles_3CX]

Can you please clarify what you mean by chats to email? Chats are received by the apps (webclient/ Desktop app/ PAW or mobile apps) connected to the extensions. Receive the chats, but these can not be emailed to users' email addresses.

 

[Darren23]

Can you please clarify what you mean by chats to email? Chats are received by the apps (webclient/ Desktop app/ PAW or mobile apps) connected to the extensions. Receive the chats, but these can not be emailed to users' email addresses.

Apologies I am an apprentice and new to this. I think we want notifications of chats being submitted to go to two email address.

 

[Charles_3CX]

Thanks for the reply, unfortunately no I’m afraid this is not something that can be done. Chats can be received to the users webclients, desktop apps, PWA or 3CX mobile apps.

 

[Marco@]

Apologies I am an apprentice and new to this. I think we want notifications of chats being submitted to go to two email address.

It's long been a user complaint that missed messages aren't being notified on.
Often time we have users that are desk phone based, and when someone sends a chat, they never know as they don't tend to keep the webapp/mobile app open. :/
A real missed opportunity. If a message isn't read within x minutes, it should dispatch a notification to the extensions set email address.

 

[SweetAction]

It's hacky, but send the chats to a Q and have the admin/manager/end user be members of said Q. Then if the user misses it, the admin/manager can see it.

May have to redirect the DID to a IVR/DR and then you can split the call routing from the SMS routing.