Chosing Option while message being played

[IKORE]

Configured Digital Receptionist both tried standard and DTMF, but users have to wait before the message finishes.
Is there a way that users can select option before it finishes playing the message.

 

[Evolute IT]

By default, they should be able to.

 

[IKORE]

In our case callers have to wait for prompt message to complete before they chose an option with DTMF, it carries on playing message even if user choses. When