digital receptionist

  1. RvRijbroek

    Reducing extentions: digital receptionist forward to mobile.

    Hi all, I'm trying to reduce the no of extentions on my installation given the enforced (new/old) rules (https://www.3cx.com/blog/news/max-extension-policy/). I currently have 16 extentions and 4 sim calls. 2 of those extentions are used during out-of-office times to forward calls with the...
    • RvRijbroek
    • Thread
    • digital receptionist maximum license transfer to cell transfer to mobile
    • Replies: 5
    • Forum: 4SC

  2. AI Receptionist Set Up

    Hello All, we are interested in the AI receptionist option that is supposed to be available, but we don't see the option or how to set up. We have looked in the admin-integrations sections but there is currently no option for this. Can someone assist on this please?
    • shahrad
    • Thread
    • artificial intelligence digital receptionist receptionist
    • Replies: 9
    • Forum: AI
  3. Leo_B

    Digital Receptionist and "VMail replaced" problem

    Hello y'all, I need help figuring out one issue. In 3CX version 20.0 Update 5, I’ve configured an IVR/Digital Receptionist, and during troubleshooting I discovered that when trying to leave a voicemail, the system, for some unknown reason, switches from the IVR-defined extension to the...

  4. How to make a Call Queue look like they're coming from the same number?

    We have an after-hours extension for work emergencies that routes to a Call Queue. Currently, the original caller's phone number is displayed as the incoming call for this queue. How can we configure it so that all calls through this specific Call Queue appear to come from the same "Emergency"...
    • tmeahl
    • Thread
    • call queue digital receptionist ring groups self hosted
    • Replies: 2
    • Forum: Phone System / PBX

  5. Record Digital Receptionist prompt with a hardware phone

    Would it be possible to put back the option of recording messages via a telephone (extension) in Digital Receptionist? This option was present in v18 but has disappeared since v20. Also still present in extensions voicemail ... ty
  6. ronenba

    V20 Digital Receptionist Prompt recording from extension MISSING

    I tried to record from the extension Digital Receptionist on V20, unfortunately, it is grayed out, and cannot recorded needed to access V18 PBX (I did not upgrade all pbx we are using yet) went to holiday, record (again another PBX) , download and upload it to the V20 PBX Please advise how it...

  7. Version 20.0 - DTMF?? WTF ??

    Hi All. I've been upgraded from Version 18 to Version 20.0 Update 0 (Build 1620 Release). I had actually logged in to assign some DTMF extensions to my users - in the digital receptionist. But alas, the option for DTMF is no longer there. Just menu to press from 0 to 9 !!!! Will this be...

  8. IVR - Helpdesk - Time Based

    Hi everyone, I seem to be having some trouble with an IVR setup. When people call 801, during office hourse I'd like them to arrive at 851 (our IT IVR). The IVR gives two choices. External helpdesk or internal helpdesk (881 Queue) The IVR works. problem is, 801 is first in line in the 881...
  9. ZippyRainbow

    3CX Chat to a Ring Group, All Other Calls to Digital Receptionist

    Brand new to 3CX. I have got a SMB 10 License, and hosted via 3CX. Version 18.0 Update 9 (Build 20) I would like to be able to setup 2 routes: 1. For all calls via a DID Number, I would like these to got to the Digital Receptionist 2. For all 3CX Talk calls/chat I would like this to go to a...
    • ZippyRainbow
    • Thread
    • 3cx talk digital receptionist
    • Replies: 7
    • Forum: SMB
  10. IKORE

    Chosing Option while message being played

    Configured Digital Receptionist both tried standard and DTMF, but users have to wait before the message finishes. Is there a way that users can select option before it finishes playing the message.

  11. DIDs Disappeared, Digital Receptionist Error

    I noticed that I wasn't getting calls anymore, so I logged into the admin app and noticed all the DIDs were unassigned. I reassigned most of them, but the digital receptionist can't with an error of "feature unavailable on current edition". I've been using the "always free hosted" for a number...
    • nitro911
    • Thread
    • did digital receptionist free edition
    • Replies: 3
    • Forum: Web Client

  12. Solved Digital Receptions not transferring a call to a queue after X amount of seconds for a specific SIP trunk

    Hello, Recently I faced an issue where Digital Receptions not transferring a call to a queue after X amount of seconds for a specific SIP trunk First of all I use latest 3CX on debian Example I have 5 SIP trunks in 3CX and all of them are working quite well 4 of 5 have digital receptionist...

  13. Setting up Call by Name

    I added Call By Name as one of the selections on our main greeting in the Digital Receptionist. When the caller selects this option they hear an awkward prompt. “Press 1 to dial by name, press 2 to dial by last name.” I assume the first segment should say “first name” but it only says “name”...

  14. Solved Prevent external callers to dial extension when ringing IVR (Digital Receptionist)

    Hello, I was looking for a way to prevent external callers to dial extension when ringing IVR (Digital Receptionist) and I've seen many posts about using advanced parameters such as IVRDONOTCALL or IVR_DIRECT_DIALING_GRAMMAR with a regex. Problem: hosted instances do not allow access to...
    • LeoG
    • Thread
    • digital receptionist dtmf ivr ivrdonotcall ivr_direct_dialing_grammar
    • Replies: 0
    • Forum: Phone System / PBX

  15. Digital Receptionist Behaviour

    Hello. I'm reasonably new to 3CX, but have lots of experience with other vendor's ip telephony. I'm seeing what looks like strange behaviour to me when trying to use a digital receptionist to answer inbound calls. We want the inbound calls to be automatically answered, and to play just a...
    • JasD
    • Thread
    • auto attendant call routing digital receptionist inbound calls office hours ring group
    • Replies: 2
    • Forum: Phone System / PBX

  16. Digital Receptionists with multiple time zones?

    The title might not be as descriptive as it should but I am not sure what to title this. I have a digital receptionist set up for Open and Closed hours. If a caller chooses an option, it is transferred to the corresponding queue: Open (7am - 5pm CDT) Sales queue Support queue Training queue...

  17. Transfer call in Digital Receptionist to external number.

    Is there a way to transfer an active call in a Digital Receptionist without using a Call Flow App?

  18. How to play prompt before transferring someone from IVR

    Hi there, I can see threads on the forum with information on how to turn off the 'please hold while I try to connect you' prompt, however I have the opposite issue - External calls are connected to an IVR, which upon user input either transfers them to an extension, or a Ring Group. Is there...

  19. Could a "Recording Receptionist" be possible?

    I'm in the process of replacing quite a few Mitel and Avaya system with 3CX and while 3CX does great to offer a ton of new features without the heavy license cost the one thing that is a pain for each and every customer is rerecording there Digital Receptionist. Every other phone system I can...
    • Bruce Brewer
    • Thread
    • cfd digital receptionist ivr recording
    • Replies: 0
    • Forum: Server

  20. Solved Menu is missing 'Digital Receptionist' and 'Ring Groups'

    Digital Receptionist and Ring Groups used to appear at the top level of the menu of the webclient administration page. Does anyone know where these have been moved?
    • dRoo
    • Thread
    • digital receptionist menu ring groups webclient
    • Replies: 9
    • Forum: Web Client
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