CID Name Prefix

[netelligence]

On other phone systems I have been able to add a prefix to the Caller ID name. For example if a call comes in from the sales line, I can add "Sales:" to the Caller ID Name so the phone would show "Sales: Don Johnson" so the user would know that the call is coming from the sales line.

I have not been able to find a way to do this in 3CX. Is it possible? Where is the setting for this?

Thanks.

L.

 

[craigreilly]

Settings
General
Global Options

Add Queue, Group and DID names to Caller ID - checked
Just below that: Append/Prepend name to Caller ID - make a choice


Inbound Rules - the DID Name is what is used for the option above.

 

[netelligence]

Perfect! Thank you. I don't know why that was so hard to find.