CID problem

[jmatson]

the CID is only showing the phone number and not the name

 

[mhanson]

Caller Name is typically set by your provider. Have you spoken to them on this matter?

 

[jmatson]

it's incomming calls. outgoing is fine. i figured out how to change that.

 

[KerryG]

You have to have caller ID name service from your provider.

 

[jmatson]

I got the line from you. I thought it would come with it.

 

[KerryG]

No, most SIP providers (including us) do not provide Caller ID Name services by default. The reason is that there is actually a charge every time the CNAME database is queried. If you would like that added to your account, please open a ticket and we will contact you with the information.