CISCO 7970 Transferring calls issue.

[cecure]

Hi Guys and Gals,

I'm having the issue raised in the following thread, but cannot seem to resolve it.

https://www.3cx.com/community/threads/cisco-ip-phone-7970.65430/

Basically when we transfer a call, the primary phone thinks the call as still active on that phone, but on hold, even when the call has been successfully transferred to the recipient.
We have to press resume call and the end call and the primary phone to allow the phone to be useable again :-(

It may be the firmware? as the only version I've got available is 8-3 and not 8-2 as suggested in the post above.

Any help would be gratefully received.

Best regards,

Phil

 

[JohnS_3CX]

Hi Phil,

The model above is not supported, and even the supported models of the 79xx series are only supported as legacy phones (ie. to allow easy migration from an existing phone system to 3CX without the need to directly replace all existing IP phones). This was done a while ago, and even manufacturer declared them as EOL since 2008.

So unfortunately we cannot provide you with any further help on those models, but we would suggest to look at the currently supported models in case you are looking to replace the old ones with models that still have active support and updates: https://www.3cx.com/sip-phones/