Cisco SPA504G not hanging up.

[WernerG]

I have a site where when the user hangs up the phone, the line is not released. She has to press the line button for it to release. Any thoughts?

Thanks,

Werner

 

[leejor]

Obviously the Bye message is getting through, but not when the handset is replaced on-hook, which means that it probably isn't a network issue. This suggests a set issue. You could try swapping out the set, or doing a factory reset, and re-provision. Is the sets firmware up-to-date?

 

[eddv123]

Could be something as simple as a broken flash/hook key, if this is only occurring on a single users phone. Try a soft client and see if you get the same behavior.