CLI not presenting on mobile on external inbound calls

[Shobosh]

The subject line sums up the question quite well.

On an inbound call, the the 3CX app installed on a mobile (IOS or Android), the inbound CLI of the caller is not presenting.

Where might I find the correct setting to enable this functionality?

Thanks,

Shobosh

 

[VasilisV_3CX]

Hi @Shobosh,

You're referring to the CallerID of an external inbound call on both mobile clients.

Can you provide more information? .
Also please ensure to include the PBX and mobile client versions you're running.

 

[Shobosh]

• 3CX Version, 3CX hosted
• Server OS, 3CX hosted Ver 18.0 (Build 1880)
• Is the 3CX Server Hosted and where? 3CX hosted
• IP Phone Make/Model/Firmware? 3CX Mobile Android app 16.7.8.121
• Provisioning Method: Local / VPN / STUN / SBC 3CX Mobile Android app 16.7.8.121
• Trunk Provider or Gateway Make/Model: - Brightstar
• Has the Firewall Checker passed: YES - 3CX hosted
• Are custom Phone Templates being used: NO

 

[VasilisV_3CX]

Hi @Shobosh,

Do you perhaps have the caller registered as a contact?
Could you provide a screenshot of what you are seeing?

 

[leejor]

Is this behavior only happening on 3CX mobile App devices, but is working correctly on other SIP devices (desk phones)? Was this working correctly at some point?

 

[Shobosh]

Thanks for your help fellas. I have found the solution.

Well, I have found the way it works. If you have the option "Ring mobile simultaneously" selected, the CLI is not presented to the mobile.

Please close this ticket with my grateful thanks and appreciation.

Shobosh

 

[leejor]

Well, I have found the way it works. If you have the option "Ring mobile simultaneously" selected, the CLI is not presented to the mobile.

If your provider allows, and you have the correct outbound trunk settings, then the originators caller ID should be passed onto a mobile (or any other destination), set in the Ring my mobile simultaneously field.

 

[ChrisC_3CX]

For anyone else reading this, I just want to point out that this in fact had nothing to do with the 3CX Android/iOS App but rather, with an outgoing call to a mobile device.