- Joined
- Jun 6, 2022
- Messages
- 61
- Reaction score
- 10
Here is the storey.
customer has 100 indial number range. 99998800 to 99998899
they had number of business units who used variety of numbers from this range.
e.g.
business unit 1 used the number 99998899 as their main advertised number
business unit 2 used the number 99998895 as their main advertised number
business unit 3 used the number 99998879 as their main advertised number
now the business unit 2 and 3 been sold out to a different entity.
however, they could not transfer or port the numbers as they are part of the 100 indial number range of business unit 1.
Business unit 2 and 3 have gone and purchased their own pbx and new numbers.
However, they requested the business unit 1 to permanently divert their old numbers 99998895 and 99998879 to their new numbers.
the diversion works fine but they cannot see the caller id of the original caller. Instead they see the business unit 1 number which is 9999 8899. so if for whatever, reason they have a miss call they cannot return the call.
is there a way in 3cx hosted version to display the original caller id of the caller when you are diverting?
customer has 100 indial number range. 99998800 to 99998899
they had number of business units who used variety of numbers from this range.
e.g.
business unit 1 used the number 99998899 as their main advertised number
business unit 2 used the number 99998895 as their main advertised number
business unit 3 used the number 99998879 as their main advertised number
now the business unit 2 and 3 been sold out to a different entity.
however, they could not transfer or port the numbers as they are part of the 100 indial number range of business unit 1.
Business unit 2 and 3 have gone and purchased their own pbx and new numbers.
However, they requested the business unit 1 to permanently divert their old numbers 99998895 and 99998879 to their new numbers.
the diversion works fine but they cannot see the caller id of the original caller. Instead they see the business unit 1 number which is 9999 8899. so if for whatever, reason they have a miss call they cannot return the call.
is there a way in 3cx hosted version to display the original caller id of the caller when you are diverting?
