Click to call from with in POS app

[comutech]

Hi all need your help

Need a way to integrate 3cx into a POS software where a custom button can be placed on the cashier screen "call for help" in which when selected will start a call to a defined extension to get the assistance of the supervisor.

With in the POS i can configure custom buttons to lunch urls as well as external applications.

All suggestions will be appreciated Thanks

 

[pact]

If the POS OS is windows, you could use the Softphone in the background and the windows API outlined here; https://www.3cx.com/call-center/crm-integration/

 

[comutech]

Thanks for the info I tested this on a windows 7 pc and it worked flawlessly but when testing it on windows 10 will all updates installed the call works the first time but on a second attempt noting happens and then you cant make any call until to close the softphone and open it back. I tested on multiple windows 10 system and the same result.

 

[YiannisH_3CX]

That probably happens because the client cannot detect audio devices on the machine it is running of. When that happens you need to re-register the client to be able to make another call. This is the default behaviour of the client as it needs audio devices for it to work.