Click to call V18 Windows App - SUPER slow

[Grant Moxom]

Hey Guys,
Since starting using the V18 Windows app we are having 5 second delays for click to call. I believe this is related to the contacts but I can't be sure. The old method with the extension was instant. Anyone got an idea? It's quite slow!
It's even slower if the contact exists in the system - probably 'cos we have a large contact base and the lookup takes a while - and unfortunately the lookup happens on number entry instead of on call

 

[VasilisV_3CX]

Hi @Grant Moxom,

Just to be sure, we're talking about the 3CX Windows Client or are we talking about the new v18 Desktop App?

Did you download and install the BETA version? https://www.3cx.com/blog/releases/chrome-edge-extensions-beta/

Does this delay happen for all extensions on different devices?

 

[Grant Moxom]

I'm not using the extension - I'm talking about the new V18 desktop app.
My CRM already has phone numbers using the tel: extension so that part is working fine.
The delay is when any device (windows device) clicks on a tel: link to call a number

 

[VasilisV_3CX]

Hi @Grant Moxom,

So any extension provisioned to a Desktop App on any device (any other PC) has the same delay when clicking the tel links?

How many contacts do you have?

Do your hardware specs match the recommended hardware specifications listed here: https://www.3cx.com/docs/recommended-hardware-specifications-for-3cx/

 

[Grant Moxom]

I have 147 pages of contacts - so a lot. But actually I'm not sure it is with contacts. My speciications are good enough and I see no increase in CPU or memory - they are sitting at about 2% at all times.
And yes on all PCs we have the same issue

 

[Grant Moxom]

To clarify, when I click the number nothing happens at first - it just sits there and EVENTUALLY the number appears and then the contact in the application

 

[VasilisV_3CX]

Hi @Grant Moxom,

So any extension provisioned to a Desktop App on any device (any other PC) has the same delay when clicking the tel links?

Does this happen to any device that registers an extension on the PBX or is it specific to 1 device?

 

[Grant Moxom]

All devices
Also I just tested the extension https://chrome.google.com/webstore/...beta/ojkobjdnlhiolhiagjbdbfnpidhfmgkb/related
This fixes the issue weirdly. So something about the native click to call causes the slow-down but the 3cx extension does not

 

[VasilisV_3CX]

Hi @Grant Moxom,

When I say "extension" I mean user's extension added to the system (such as ext 101). Can you create an entirely new extension (Users >> Add) and provision the extension on another device (using the Welcome Email, log in to the Web Client on another device, then install the Desktop Client and chrome click2call extension and see if the same thing happens there as well?

If by All devices, you mean you've already done the above, let me know.

 

[VasilisV_3CX]

Hi @Grant Moxom,

Just to keep you updated, there will be some improvements made to the Desktop App with regards to the issue above in the Update 2 release.

 

[Grant Moxom]

Hi @Grant Moxom,

When I say "extension" I mean user's extension added to the system (such as ext 101). Can you create an entirely new extension (Users >> Add) and provision the extension on another device (using the Welcome Email, log in to the Web Client on another device, then install the Desktop Client and chrome click2call extension and see if the same thing happens there as well?

If by All devices, you mean you've already done the above, let me know.

Yes I already did the above - but it sounds like update 2 will fix the bug =) Let's see and if not when the 3cx extension is released we should be good =)

 

[VasilisV_3CX]

Great @Grant Moxom! As update 2 BETA was released yesterday, I'd suggest giving it a bash and letting me know the outcome!

 

[Grant Moxom]

Great @Grant Moxom! As update 2 was released yesterday, I'd suggest giving it a bash and letting me know the outcome!

Cheers. It's only the beta and won't have time to test a beta on my test server but as soon as it releases I'll be trying it!