Click2Talk- From Website, NOT reaching Call Queues

[utmost]

Phone Call From word press Website NOT reaching Call Queues, Click2Talk Allow Phone Call enabled. When trying to call from website it's asking to allow to use microphone , after confirming microphone, call ends.

 

[Marcel Odermatt]

Do you have some agents logged in in your Q? And what did you configure after timeout in the Q?

 

[utmost]

Yes, agents logged in Q , I can respond to chat , but the phone calls from Click2Talk is NOT coming through. From the visitor browser it's ringing and asking for the microphone access , as soon as the access granted , just one ring and then it's stops . On the agent side showing missed call sometimes but not always.

 

[Marcel Odermatt]

The thing is, the call starts in the moment you press "allow microphon". Before that, there is no call. So it sounds to me, that somewhere must be a "EndCall" configured. Can you call the Q from a phone?

 

[utmost]

Yes, the the call are going directly to Q no problem.