Click2Talk off bussiness hours with call queues

[ElementalWindX]

I'm trying to get the click 2 talk feature to work on my wordpress site to where if someone initiates a chat, it will open in front of a group of people dedicated to that. I've gotten that to work by enabling it for a call queue. However I cannot get it to change on the site when business hours are closed. I've went under each extension -> forwarding -> auto switch -> Check set to available during office hours, and it uses the global office hours.

Any idea how to properly do this?

Also is there any way to make it so that if a user has the 3cx softphone app open, it auto logs them into the queue, and if they close the app, it logs them out of the queue?

Also anyone else notice this plugin doesn't work in Firefox but does in Chrome?


Thanks!

 

[AWS2P]

Chrome is the browser you need to use first with 3CX.

When did you set autoswitch ? if you set autoswitch in same time hour range was already started then status doesn't autoswitch until next hour change in global hours.
In that case you need to manually force extensions to DND status to be in OOH scenario. otherwise pbx stay in same status available.

 

[ElementalWindX]

Chrome is the browser you need to use first with 3CX.

When did you set autoswitch ? if you set autoswitch in same time hour range was already started then status doesn't autoswitch until next hour change in global hours.
In that case you need to manually force extensions to DND status to be in OOH scenario. otherwise pbx stay in same status available.

I also rebooted the virtual server itself and that seemed to have made it do it too. ))

 

[AWS2P]

i was not necessary to reboot pbx even this has done the job , just as said above only needed to change status in extensions here