Solved Click2Talk (VOICE)

[mrmmd]

I've setup Click2Talk on my extension for testing. For my test I simply used the URL for my Click2Talk and using an external device (Not on our internal network) pasted the link into Chrome.

The test does let me Chat but I thought 'Click2Talk' was voice and not chat. And the setup page in 3CX console says 'Switch on Click2Talk to allow callers to call your extension or queue directly.....'

So why will it not place a call and only goes to chat? Do I need to place the link on a website with some additional code? We are NOT on a WordPress website.

The video on YouTube shows customer visiting website and clicking on button and a VOICE call is sent to 3cx agent.

How do I configure this to work?

Thanks in advance for any suggestions.

 

[Alphabetic]

Under the extension properties "click2talk/click2meet" make sure you've enabled "Phone call".

once they're in that they can select the phone icon from the top title bar to make the call.

The video has been shortened or maybe in 2015 when this video was made, this was the feature at the time.

 

[Evolute IT]

Also, make sure the WebRTC is enabled

 

[ChrisC_3CX]

Just want to add that the option @kieferschild mentions will only appear after you have initiated the chat:

1.


2 .


You are essentially allowing the user to elevate a chat to a call.

 

[mrmmd]

Wow, that's what I like about 3cx and this forum. Quick and multiple responses.

I was not seeing the small 'Phone' icon at the top of the chat. It is there and it does work. Thanks for pointing that out.

 

[ChrisC_3CX]

You're very welcome! Glad we could help! Please feel free to start a new thread should you need additional info or assistance!