ClickToCall Chrome Extension Not working properly

[joemailey]

So I've just upgraded to v15.5.
I've installed the click to call chrome extension
Configured it to use the web client.

I can click on my mobile number via our CRM.
My desk phone rings(Yealink T29G)
It displays "Make Call"
I pick up my desk phone

It still display Make Call
My mobile rings for split second and then the call stops and my deskphone just remains on "Make Call" with my on hold music playing.

I'm assuming 3CX should release the make call and my desk phone should begin ringing my mobile, but the make call never gets release/forwarded.

What am I doing wrong or what do I need to change for this to work??

 

[Saqqara]

Is the phone running the require firmware

Click on 'Phone' on the left, and will tell you if the phone requires a firmware

 

[joemailey]

The yealink as far as I'm aware is running the latest version of firmware available: 46.81.0.61.

 

[YiannisH_3CX]

Hello @joemailey

The firmware you are running is the supported one for your phone so please make sure that the phone is provisioned with the latest supported template as well which enables the uaCSTA that the web client uses. Make sure that you have downloaded the latest template from the updates section of the management console and that the phone is provisioned using that.

 

[joemailey]

How do I know if I'm using the latest template???

 

[saqqara16]

How do I know if I'm using the latest template???

Under 'Updates' it will tell you any templates that need updating

 

[joemailey]

I know that I've all updates downloaded, I was wondering from the yealink's point of view how can I tell.

 

[joemailey]

re-provisioned the phone and it seems to be happier. Thanks for the help.