Client don't show extensions

[erpardeiro]

Hi,

I have a problem in a customer. All clients can't see extensions in 3CX Client, but only in office, out office its work normally.

See bellow:


How can I solve this?

 

[Saqqara]

Check the server settings under account within the 3cx client

I would say it’s a dns issue, where internal is looking for server fqdn but it does not exist in the local dns server.

You need to add the server fqdn to your internal dns server but set to the ip to the internal server ip

 

[YiannisH_3CX]

From your screenshots it looks like you do not have presence when in office which looks like a network issue. Are the clients in the same LAN as the PBX?

 

[erpardeiro]

Hi...

I don't use fqdn internal, the connection between client and server is maked with IP address. See:

 

[YiannisH_3CX]

What is the local IP of the client?

 

[AWS2P]

do you have 5001 port open?
Rights are set


Do you have same behavior with webclient?
-

 

[erpardeiro]

What is the local IP of the client?

192.168.0.222

 

[erpardeiro]

do you have 5001 port open?
Rights are set
View attachment 14880

Do you have same behavior with webclient?
-

Yes, the port 5001 is opened. In webclient i'ts work normaly

 

[YiannisH_3CX]

Try disabling the firewall on the PC and the Anti-Virus software as a test to see if that solves the issue.
Also try plugging the PC on a different switch