Comcast and Patton, no caller id

[mylove4life]

Hi all, was anyone got caller id to work with there Patton and Comcast phone numbers?

 

[craigreilly]

Is the Patton a PRI adapter or are you converting from analog lines? Not sure what you are getting from Comcast.

 

[jpillow]

I have three customers using Comcast and patton 4114 FXO gateways no problem with caller ID at all. Have you reached out to patton support? They are top of the line and I'd suggest thats where you'd start as that caller ID should be pulled directly from the incoming line going into the gateway. You are referring to incoming ID corrrect? not changing the outgoing caller ID to reflect any number youd want to display.

 

[jpillow]

Sorry that was a great question Craig are you using their analog lines or PRI?

 

[mylove4life]

using their lines going into a Arris TM722(there system) then into the Patton 4114, only not working is the caller id.

 

[mylove4life]

Bob at Patton is looking at the config now to see if there is a problem somewhere

 

[craigreilly]

Patton support is Second to None. You are in good hands.

 

[mylove4life]

This turned out to be a Comcast problem, about a month ago my box died and they put a new one in. For some reason they never turned caller-id back on so we thought, here they have more than one system and the other system was not getting updated by the master...

all fixed now....