Solved Company Contacts disappeating overnight

[mallen72]

Hoping anyone can help with this one.
We are in the process of deploying a 3CX azure hosted instance to the business and I have noticed that any company contacts I create are disappearing on a daily basis. I have tried creating the contact using both the desktop app and through the admin portal but each day when I check the contact has disappeared from the Company Contact view. We have both Office 365 contacts and CRM contacts syncing with 3CX and these are working perfectly. Just the Company contact list thats causing me a headache.
Can anyone help?

 

[VasilisV_3CX]

Hi @mallen72,

Are you logging in to the Management Console as the admin, if so do the contacts exist in the Management Console? If no, add a contact and restart the services, does the contact still exist?

 

[mallen72]

Thanks for the reply. I think I have solved the mystery of the disappearing contact. It would appear that the email address used for this contact is the same as one of our Office 365 contacts and as we have Office 365 contact sync setup I assume it is treating this as a duplicate/conflict and deleting it from the 3CX contact list. I have added the account as an exclusion in Office 365 Integration > Contact Sync settings and so far the contact remains.

 

[VasilisV_3CX]

Great to hear you've resolved this @mallen72. Let me know if it becomes a problem again.