Concurrent call limit being reached

[Daniel Hoeving]

We have a small medical clinic client who is constantly hitting their concurrent call limit. They have 2 active DIDs, and one of those DIDs is being used by the reception/appointment booking queue and the other DID is being used by doctors to make calls back out to patients.

The problem is they didn't know what their call volume was before we did this project and thought that 8 concurrent calls would be enough -- but the inbound calls from patients frequently hits this number and because they only have two medical assistants in the queue the calls can get backed up to the point where there is no "free lines" to call out on.

Is there a way to reserve 1 or more of the concurrent calls to a specific DID? or limit the possible inbound calls so that the other DID always has a license to call out on?

 

[Evolute IT]

We have a small medical clinic client who is constantly hitting their concurrent call limit. They have 2 active DIDs, and one of those DIDs is being used by the reception/appointment booking queue and the other DID is being used by doctors to make calls back out to patients.

The problem is they didn't know what their call volume was before we did this project and thought that 8 concurrent calls would be enough -- but the inbound calls from patients frequently hits this number and because they only have two medical assistants in the queue the calls can get backed up to the point where there is no "free lines" to call out on.

Is there a way to reserve 1 or more of the concurrent calls to a specific DID? or limit the possible inbound calls so that the other DID always has a license to call out on?

The only way would be via 2 separate trunks by setting the Sim Call Limit.

I would recommend simply upgrading if they get that many calls because you'll end up running out of SCs or lines anyway.

 

[VasilisV_3CX]

Hi @Daniel Hoeving,

I agree with @ConceptsWeb here, I would suggest rather having 2 seperate trunks, 1 for incoming (max calls 4 - 6 for example) and 1 for outgoing calls (max calls 2 - 4 for example).

 

[NicholasBarnes]

There are SIP providers (~cough~) who offer call stacking and limit management which sounds exactly what you need.

Call stacking - queueing inbound calls that cannot be offered to your PBX either because your PBX is at its SC limit, or if placing the call would exceed a pre-set inbound limit.

Limit management - Limiting the number of inbound and/or outbound calls such that channels remain available for use.

Nicholas.