Conditional integration based on number being called

[atommo]

Hi, not necessarily a technical question but more checking if this is fundamentally possible to start with.

Imagine a customer with a 3CX server. They have multiple CRMs for different sites, and want to integrate with all of them.

I am wondering if it would be possible to write a script which will check the number being called, and run a certain part of the script relevant for that site based on the number (each site will have a unique number).

For example, here's some pseudocode:

if inboundNumber == 123 {
run API for CRM 1
}

else if inboundNumber == 456{
run API for CRM 2
}

else if inboundNumber == 789{
run API for CRM 3
}

Is this possible?

 

[Evolute IT]

We did this for one of our integrations.

Could be adapted to do different CRMs. However, you will screw up the call/chat journaling. It will only work for inbound lookups, not even outbound. Keep that in mind.

And it requires manual setup of everything.

 

[VoIPTools]

I agree with @ConceptsWeb and I did not even consider the impact on how chat messages are handled. What this does mean is that you are looking at a custom integration. You will not be able to use one of the existing CRM integrations or even the general CRM template. This would be a 100% custom integration built from scratch. If @ConceptsWeb has some existing code that could be leveraged to reduce the amount of work that needs to be done, that is a bonus, but this would be an entirely custom solution. So, to answer your question, "yes" it is possible to do if you have the necessary skills.