Conference and FAX services using 127.0.0.1

[garrycarpenter]

Hi,

Just upgraded ro V6 RC1 and am having problems with the Conference and FAX services.

If I dial the conference number, it rings, answers, but I can not hear anything. Same with the FAX service.

Looking through the logs I can see that the server is using 127.0.0.1 for the local address:

14:28:29.144 Call::Terminate [CM503008]: Call(88): Call is terminated
14:28:29.050 Call::Terminate [CM503008]: Call(88): Call is terminated
14:28:20.127 CallLeg:nConfirmed Session 2114 of leg C:88.1 is confirmed
14:28:20.002 CallCtrl:nLegConnected [CM503007]: Call(88): Device joined: sip:[email protected]:40300;rinstance=4335225c3b38d349
14:28:19.986 CallCtrl:nLegConnected [CM503007]: Call(88): Device joined: sip:[email protected]:5060
14:28:19.986 MediaServerReporting::SetRemoteParty [MS210003] C:88.1:Answer provided. Connection(transcoding mode):10.0.3.1:7366(7367)
14:28:19.986 MediaServerReporting::SetRemoteParty [MS210001] C:88.2:Answer received. RTP connection: 127.0.0.1:40336(40337)
14:28:19.986 CallLeg::setRemoteSdp Remote SDP is set for legC:88.2
14:28:19.986 Extension:rintEndpointInfo [CM505001]: Ext.7777: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CX Conference Place] Transport: [sip:127.0.0.1:5060]
14:28:19.986 CallCtrl:nAnsweredCall [CM503002]: Call(88): Alerting sip:[email protected]:40300;rinstance=4335225c3b38d349
14:28:19.470 MediaServerReporting::SetRemoteParty [MS210002] C:88.2:Offer provided. Connection(transcoding mode): 127.0.0.1:7368(7369)
14:28:19.438 CallCtrl:nSelectRouteReq [CM503004]: Call(88): Calling: Ext:Ext.7777@[Dev:sip:[email protected]:40300;rinstance=4335225c3b38d349]
14:28:19.438 CallCtrl:nSelectRouteReq [CM503010]: Making route(s) to [sip:[email protected]]
14:28:19.438 MediaServerReporting::SetRemoteParty [MS210000] C:88.1:Offer received. RTP connection: 10.0.3.20:16390(16391)
14:28:19.376 CallLeg::setRemoteSdp Remote SDP is set for legC:88.1
14:28:19.376 Extension:rintEndpointInfo [CM505001]: Ext.7020: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Linksys/SPA941-5.1.8] Transport: [sip:10.0.3.1:5060]
14:28:19.344 CallCtrl:nIncomingCall [CM503001]: Call(88): Incoming call from Ext.7020 to [sip:[email protected]]

3CX server is 10.0.3.1
Linksys SPA941Phone is 10.0.3.20

Anyone got any ideas?

 

[archie]

Try to change codec's priority at your phone. Make sure that G729 is NOT on top.

 

[garrycarpenter]

Thanks Archie but it has made no differance....

I dial 7777 (conference) it rings, answers and then nothing....The line stays open but I can hear nothing.

I have also found that if I call voicemail when I do not have any mail waiting, after entering my pin and pressing # I get nothing as well. If I have a voicemail however, all works fine...

 

[garrycarpenter]

Sorted the conference issue..... I did a fresh install and recovered the config from a backup.
Out recovered custom voice prompts does not list the new conferance prompts and so the system had nothing to play.
I have now changed to the standard English prompts and conferance now works....small undocumented feature.....lol

Still have the voicemail issue though - not a big one but does stop people changing their voicemail config via their phone without first leaving themselves a message....