Conference Call CUts off when using PIN

[mcgaryt]

Odd problem...on V9, I can create a conference and all works apparently well, just as V8. However, if I add the PIN number feature the call cuts off immediately. I tried from a Polycom (501), Aastra (57i and 53i), and a couple of Grandstreams as well. Also tried to delete the local dialing plan in the 53i and still would not work (so I restored the dial plan).

Log just shows "call terminated" as though it was normal??

tim

 

[MichaelB_3CX]

Hi when you enable Conference Pin, you must do the following procedure,
Call 700, now select any conference ID followed by the Conference Pin.

So let say Conference ID is 1 and Conference Pin is 2222

Now I call 700, IVR will tell you to add conference Id -
Select 1*2222#

Please you can find more details about Conference in the manual and blog.
Thanks and Regards