Configure Call journaling

[fzanyajibs]

Hi Community,
My aim is to configure call journalling and I want to receive that info on my endpoint.
However, the server-side is configured for FreshSales as CRM and I can't change that.

This leads me to 3 questions:

1. Can I edit freshsales template and add my xml code for call journaling and then re-upload.?
2. Can I configure a Client-Side integration just for call journaling?
3. What other means can I use to receive information about calls on the 3cX ?

I have v16 setup here.
Thanks

 

[edossantos]

Why don't you read the CDRs generated by 3CX?
https://www.3cx.com/docs/cdr-call-data-records/