Configuring and using the WakeUp/Reminder call feature

[KaterinaK_3CX]

Read the guide.

 

[Antonio Vaccaro]

Hi Katerina,

i've follow the guide and implemented a wakeup service for a hotel.

I've create a Wakeup Receptionist and replace all waves in var/lib/3cxpbx/Instance1/Data/Ivr/Prompts/Hotel folder.

The problem is that the hotel's wakeup service guide should be in italian for local guests and in english for international guests,buti is not possible because only one Wakeup IVR service can be exist.

There is a way to modify this callflow with callflow designer?

For example it would be better start with a prompt 1 for english 2 for italian , but I think that it is not possible to create a custom call flow that interacts with the reminder service configurable from the web client.

Are there alternatives for a personalized wake-up service?
Best regards

Antonio Vaccaro

 

[YiannisH_3CX]

Hi @Antonio Vaccaro

I am afraid this is not possible using the wake-up IVR service. By default you can only have with one language. The only suggestion I have is to not use the wake-up IVR and build something completely custom using CFD. So guests can call in the CFD and set up their wake up alarm and alternatively a mechanism that will allow reception to schedule wake up calls for guests.

 

[Antonio Vaccaro]

Hi Yiannis,

thank you for quickly answer, i'm new in CFG deploiments.

I'm startig from a callback project downloaded from 3CX sample CFD project, hope it's not hard to modify to wakeup service project..

Best regards

Antonio