Solved Configuring Break Times

[Alphabetic]

Hi Guys,

Can someone give me some advice pls.

Customer wants to set global break times which I have configured.

What I need to do is play a message to caller telling them they're on lunch.


What is the best way to acheive this if calls go to ring groups?

thanks.

PS - I've defined office hours and have a seperate message for out of office.

 

[JohnS_3CX]

Hi kieferschild

When a break occurs and the extensions set to Away, the ring group will go to destination if no answer.

You just need to send it to a destination that will play this message (ie. an IVR or Voicemail)

 

[Alphabetic]

Hi John,

is there any other way around this? As destination no answer has been set up for if no one answers the phone.

 

[JohnS_3CX]

The destination is the same during office and out office hours with Ring Groups.

You will have to set an inbound rule with a DID on the RG to achieve this, it has in office and out of office destinations.

 

[Alphabetic]

John,

i'm just testing on my system and cannot seem to get it to do the break action.

Am I missing a setting?

the EXT in that HG still receives the call.

 

[Alphabetic]

The destination is the same during office and out office hours with Ring Groups.

You will have to set an inbound rule with a DID on the RG to achieve this, it has in office and out of office destinations.

They only have 1 DID which goes to an IVR then ring group. I wanted to have one message for lunch hours and another for out of hours which doesnt appear to be possible is that correct?

 

[AWS2P]

when have you done this test; if you done it while break time was already started pbx don't change state so nothing is done

 

[JohnS_3CX]

Does the extension have auto-switch in order to be able to go to break? It should do so in this case when the time comes otherwise it will do so the next day.

Yes, that will not be possible. You need to create a dummy extension instead (for the ring group) and send the calls to the group when in business hours and send them elsewhere during break

 

[AWS2P]

Add a dummy extension after ivr to have more voice mail routes

 

[Alphabetic]

Perfect guys. thanks for the response i'll give it ago.

I tried looking at this but its way over my head

https://www.3cx.com/docs/cfd-routing-calls-time-day/

 

[AWS2P]

Create dummy extension


click on configure to set hours and breaks like this


In forwarding rules / status available
send calls to your RG

during break time, you set a new voice mail for away status , this has to be set in dummy extension

 

[Alphabetic]

perfect, that works as i want it to.

case closed!