Solved Configuring W70B (W73H handset) with 3cx error

[adm3cnew]

Hello Team,



I configured the 3cx and Dect as attached photos.

1- I reset the Dect (W70B)and registered the Handset(W73H) and I updated firmware to 146.85.0.40.

2. I configured the 3CX (please check the photo ) by creating a new extension (103) and added the Dect.

3- I downloaded the auto-provisioning file and uploaded on Dect page.

4- the extension number (103) has shown on the handset's screen but cannot call and the extension status on Dect web page is disabled.




Thank you in advance,

 

[JohnS_3CX]

You're using STUN and unsurprisingly facing issues with it.

1. install an SBC at the same location as the W70B https://www.3cx.com/docs/3cx-tunnel-session-border-controller/

2. Change the W70B settings in 3CX to use this SBC you just created.

3. Reset and reprovision the base with the new config.


PS: I also see you are a paid customer on V18. This version will become EOL at the end of the year, so please consider upgrading to V20 soon to keep enjoying your product: https://www.3cx.com/blog/news/v18-support/

 

[adm3cnew]

This solved the issue completely. I really appreciate your help.
Thank you so much