Connect a callflow to a dialer.

[yemide]

Hello all,

Thanks for all the tremendous advises and guide, I was able to do more than I expected in a little time so much that I made a dialer and a callflow that that authenticate, record a voice message, playback the recorded voice message and also check if the user is satisfied with the message recorded or not.

Now I need to connect this call flow to the dialer I created, I do have global variables but I really don't know how to connect both together.

Please all help is appreciated.

 

[yemide]

Please any suggestion on this on how to go about it.

 

[Evolute IT]

You need 2 CFDs in your case:
1. a dialer;
2. the CFD prompt app.

The Dialer dials the phone numbers using MakeCall and joins that call to the other CFD app which will do the prompt request and such.

Basically, just use a MakeCall with the external number and the internal CFD app extension.

 

[yemide]

Thanks Frederick for the guide, I think maybe I didn't make my question clear enough. What I want to achieve is to be able to trigger the dialer from the call flow, the call flow has a series of prompts and requests that I will like to pass to the dialer to be able to make the final call to the users.

So, the call flow is the user management area where they call into, authenticate and record their message which I will like to pass to the dialer to play out to the end users.

Thank you.

 

[Evolute IT]

Thanks Frederick for the guide, I think maybe I didn't make my question clear enough. What I want to achieve is to be able to trigger the dialer from the call flow, the call flow has a series of prompts and requests that I will like to pass to the dialer to be able to make the final call to the users.

So, the call flow is the user management area where they call into, authenticate and record their message which I will like to pass to the dialer to play out to the end users.

Thank you.

Then just do the contrary. It's the CFD apps that does the MakeCall, you'll need another CFD app to handle the playback to the users. No need for a dialer in your case.

You can use a database to store the information between the two.

 

[yemide]

Thanks so so much Frederick, are you saying I might not need the dialer at all and just use the Make Call component in the CFD app. I do have a MySQL database that I'm querying against.

I will move the content of the dialer into my CFD app and give it a shot.

 

[yemide]

Sorry I'm back, so how do I pass the information from one CFD to another, what component do I need to use to ensure the seamless communication between the two CFDs?

Thanks again.

 

[Evolute IT]

Sorry I'm back, so how do I pass the information from one CFD to another, what component do I need to use to ensure the seamless communication between the two CFDs?

Thanks again.

Database dude, or global properties.

 

[yemide]

Hi,

I used the Set & Get Global properties as shown in the picture but could not get it to work. Is my make call part of the app the right way, the prompt playback CFD's extension is 1004.

Thank you.

 

[yemide]

I fixed this.