Under Review Connection for pickup is not found

[BryanN]

Hi good day,

We're having an issue when picking up calls, with an Error saying "Connection for pickup is not found", not sure why is this message showing up, their internet connection is not a problem also they are having that problem on the webclient. What could be the reason of this Error?


Thanks in advance,

Bryan

 

[TheodorosG_3CX]

@ishansidhu glad to know you resolved your issue