Contact Card not present during Incoming Call

[MartinaP]

Good morning,

I'm testing a custom CRM. I created my model and everything is ok. In the incoming call if the number does not exist, the number is created both in the CRM and in the 3CX phonebook.
The situation is as follows:
I have two numbers present in the CRM 1 mobile and 1 fixed number.

The problem is that if the incoming number is a fixed number, I see the contact card during the call, while if the incoming number is a mobile number, I don't see the contact card.
In both cases, the response from the CRM is practically identical, only that the number changes.

 

[edossantos]

Maybe you have this mobile number set as the mobile number for an extension in 3CX? This happens during testing, if the mobile is not set for an extension, then you should see the card icon and CRM link.

 

[MartinaP]

Thanks, now it works!
Martina