contact creating on ZOHO crm

[tartpion]

Hello,
3CX can create contacts on my ZOHO crm automatically and also à "CALL"
but it is working only at 85% of times and the other 15% is not working .... the contact is always created but not the CALL and i dont know why ...
Can someone help me for this ??

thanks for all

 

[edossantos]

In order to troubleshoot this, please enable verbose logs from the 3CX Console > Dashboard > Activity Log > Settings. Then reproduce the issue, and the 3cxSystemService.log file will contain all the information you need. There you will see if the call activity creation failed, and why.

Please note that you need a matched contact in order to report the call. If the caller number is not matched to a contact, then the call is not logged.