We have over a hundred customers using 3cx who we have been integrating with 3cx for, and automatic contact creation is the critical part in that integration. We have had dozens of them reaching out to say our product is no longer working, and we have been able to track down that it is because we are no longer receiving contact creation webhooks.
The 'contact lookup' web hook does not include whether the call is inbound or outbound, which is also critical for us so that we can only process inbound calls.
I have seen other threads where it says contact creation is no longer automatic - but I cannot see anything that even hints at this in the changelogs for Update 8.
Is there any other way we can use the 3cx CRM integration to send a webhook at the *start* of a call (rather than the call journalling which only happens at the end of a call) with both the phone number of the caller and whether the call is inbound or outbound? Or is there a way to send a webhook at the start of *just* inbound calls with the phone number of the caller?
The 'contact lookup' web hook does not include whether the call is inbound or outbound, which is also critical for us so that we can only process inbound calls.
I have seen other threads where it says contact creation is no longer automatic - but I cannot see anything that even hints at this in the changelogs for Update 8.
Is there any other way we can use the 3cx CRM integration to send a webhook at the *start* of a call (rather than the call journalling which only happens at the end of a call) with both the phone number of the caller and whether the call is inbound or outbound? Or is there a way to send a webhook at the start of *just* inbound calls with the phone number of the caller?
