Contact matching - only last 6 digits?

[nidzho]

Hello.
I'm integrating 3CX into a customly built CRM system and I have an issue with contact matching scenario -- the endpoint API receives only last 6 digits in the Number field (instead of the full number):
Screenshot when I run the Test from CRM integration settings:


I don't have access to SIP trunking configuration.
When using web client softphone, full number is shown, as in call records and everywhere else...
Any ideas how to solve this?

Thanks

 

[Evolute IT]

Hello.
I'm integrating 3CX into a customly built CRM system and I have an issue with contact matching scenario -- the endpoint API receives only last 6 digits in the Number field (instead of the full number):
Screenshot when I run the Test from CRM integration settings:
View attachment 18199

I don't have access to SIP trunking configuration.
When using web client softphone, full number is shown, as in call records and everywhere else...
Any ideas how to solve this?

Thanks

Advanced -> Contacts -> Options.

You'll see the option for number of digits.

 

[nidzho]

Advanced -> Contacts -> Options.

You'll see the option for number of digits.

That's it, thank you very much Frederick!