Contact not created into the crm

[ado2000]

Hi, I'm integrating Centrico CRM with 3cx.
at the moment I integrated the contact lookup and it is running properly.

What I'm not able to do is create the contact into the crm, I do the call test but nothing happen.

is there a log where I can check what's happening?

Thanks

 

[Evolute IT]

You need to enable verbose mode, then check the 3CXSystemService.log file.

 

[ado2000]

Some more help,

I'm trying to create a contact, my api can receive a post like this.

{
"items": [
{
"properties": {
"name": "test",
"surname": "test",
"email": "[email protected]"
}
}
]
}

in the configuration xml file I have this post but it does not build the proper json, can you help ?
Thanks

<PostValues >
<Array Key="items">
<Object>
<Array Key="properties">
<Value Key="name" Passes="2" Type="String">[CreateContactFirstName]</Value>
<Value Key="surname" Passes="2" Type="String">[CreateContactLastName]</Value>
<Value Key="telephone" Passes="0" Type="String">[Number]</Value>
</Array>
</Object>
</Array>
</PostValues>

 

[edossantos]

Try with:

<PostValues>
    <Array Key="items">
        <Object>
            <Object Key="properties">
                <Value Key="name" Passes="2" Type="String">[CreateContactFirstName]</Value>
                <Value Key="surname" Passes="2" Type="String">[CreateContactLastName]</Value>
                <Value Key="telephone" Passes="0" Type="String">[Number]</Value>
            </Object>
        </Object>
    </Array>
</PostValues>

 

[ado2000]

Thanks,

the contact now is properly created.

What I expect is that the contact is created into the crm and into the client as soon I receive the phone call, but this doesn't happen.

Instead, on the fist call I receive the contact is created into the crm, then on the second call the contact is created into the client.

is this the standard behavior?

Thanks

 

[edossantos]

Thanks,

the contact now is properly created.

What I expect is that the contact is created into the crm and into the client as soon I receive the phone call, but this doesn't happen.

Instead, on the fist call I receive the contact is created into the crm, then on the second call the contact is created into the client.

is this the standard behavior?

Thanks

That's the standard behavior for desk phones. If you use the Web Client or Desktop App, the created contact will be visible immediately.

 

[ado2000]

Thanks,

another question , is it possible to choose to create the contact into the CRM if I want instead to create it automatically?

Thanks again

 

[edossantos]

another question , is it possible to choose to create the contact into the CRM if I want instead to create it automatically?

Not now, but this is something that we will be adding in 3CX v18 Update 8. In this version you will trigger the contact creation from the Web Client or Desktop App, instead of doing it automatically.