Contact Options

[adminbod]

In the Contact Options there's a way to add the Group/Queue/DID name to the CLI...

Is there a way to select which will one will get added - Group/Queue name OR DID?

having the Group/Queue name AND the DID of the Group/Queue AND the callers CLI is just too much info scrolling on the phone display

Personally, I just need the Queue name followed by the callers CLI - the DID of the queue doesn't mean anything to our call centre agents.

cheers...

 

[NickD_3CX]

If the DID name is not of importance, you could always leave it blank in the DID Inbound rule.

 

[Sopock]

Selection of names in Caller ID

Phonebook display could be improved by adding options to display only first letter of first name :idea:

Is there a way to select which will one will get added - Group/Queue name OR DID?

best way would be to add check boxes for selection :?: Append/prepend can be in menu...