Contacts Importer

[alivoip]

The Phonebook bulk-import is silently failing on our V20 Hosted instance

Steps to reproduce:
• Log in as a System Owner / Global Admin user
• Admin → System → Phonebook → top-right dropdown → "Company phonebook"
• Import any CSV — including a 1-row file in your own exact 14-column export format
• Result: modal "Import failed — No changes have been applied", no error details, importCount: 0

The underlying API call (POST /xapi/v1/Contacts/Pbx.ImportContacts) returns HTTP 200 with {"success":true,"importCount":0,"ErrorLines":[],"WarningLines":[],"Exception":null} regardless of file content.

Is there a permission or other setting causing this not to work?

 

[AWS2P]

Hello, is the file format you tried to import was based on an export coming from 3CX pbx?
if not , try to register one phonebook entry in 3CX console and then export the phonebook file and modify before re-import

 

[TheodorosG_3CX]

You may also check the guideline here for more information.

 

[Kevin Attard Compagno]

Please paste an example file that replicates the issue. The response you are getting indicates that the importer found nothing to import.