Solved Contacts not visible for all User

[vonarxma]

We use the StartUP Solution and everything works fine by now but when I create a new contact it's not visible for other user.

I read that to make sure that all user have acess you need to create contacts via Management Console. But as we use the StartUP solution we don't have access to the Management Console.

What am I missing? How can we create contacts that are visible for every user instead of just for myself?

Thank you for your support!

 

[AndreasY_3CX]

Hi @vonarxma,

Are you trying to view the users/extensions under the 'Team' page? If so, the user/extension must be logged in, in order to be visible to you or others.



Hope that helps you out

 

[vonarxma]

Hi @vonarxma,

Are you trying to view the users/extensions under the 'Team' page? If so, the user/extension must be logged in, in order to be visible to you.

View attachment 30505

Hope that helps you out

Thanks for your answer. That's not what I meant.
When I add new contacts (e.g. external clients) with User A they are not visible for User B.
Seems we can only create "personal contacts"

 

[AndreasY_3CX]

Hi,

At the moment in StartUp systems, if a user/extension adds a contact it will be visible only to him/her since the contact is personal.

 

[vonarxma]

Hi,

At the moment in StartUp systems, if a user/extension adds a contact it will be visible only to him/her since the contact is personal.

Hi again,

that doesn't really make sense, does it? Also could you please clarify "at the moment" ?

 

[StefanW]

Dear @vonarxma
and thank you for your feedback about our 3CX StartUP.

3CX StartUP is currently in Alpha and just launched a couple of weeks ago. Soon we will be adding features for Call Queuing and Multi-Level IVRs to the product. Down the line, a shared "Company" phonebook will also be added. I have no exact date when it will arrive but it is on the roadmap.

 

[vonarxma]

Dear @vonarxma
and thank you for your feedback about our 3CX StartUP.

3CX StartUP is currently in Alpha and just launched a couple of weeks ago. Soon we will be adding features for Call Queuing and Multi-Level IVRs to the product. Down the line, a shared "Company" phonebook will also be added. I have no exact date when it will arrive but it is on the roadmap.

Hi Stefan

Understood. Thank you very much for your answer.
We're looking forward to get access to this function then

Best
Max