Contacts shows only the last matched CRM result

[THe_ZiPMaN]

We are integrating a third party application with 3cx. The integration is fairly simple and it works perfectly; 3cx makes the query to the web service, receives the answer and adds a contact in the contacts list.
But when a new user calls, in the contact list the previous contact is replaced with the new one.
I expected every new identified contact to be added to the list, without replacing existing CRM entries.
Am I wrong? Is this an expected behaviour?
I couldn't find any doc regarding this.
Thanks for any answer.

 

[edossantos]

Hello @THe_ZiPMaN,

Please check if you're setting the "ContactUrl" output. If you don't you might get the behaviour you have. The "ContactUrl" needs to be different, if you use the same value, the contact will be overriden, as that's the key for a CRM contact in 3CX...

Kind regards.

 

[THe_ZiPMaN]

You're right
And now that you wrote that I remember I read it somewhere, but I completely forgot it.
Thank you very much for your fast and kind answer