Continous Active Call , how to abort this

[Syed hamza Faiz]

Hey ! members and official support Team

i am facing this issue , there is a active call in my log , but physically there are no calls active . i have tried to cancel this but not even cancel worked , kindly need suggestion , should i restart services ?

Scree Shot Attached !




Thanks
Regards
Syed Hamza Faiz

 

[Evolute IT]

Start by rebooting the server, then provide these for further help: https://www.3cx.com/community/threads/information-to-provide-when-requesting-help.67558/post-292742

 

[tyenglish]

If you cannot drop the call via Switchboard or in the management console, you will need to restart services. Just make sure nobody is on a call or needs to use the system, preferably after hours.

 

[Alphabetic]

Maybe try another browser to start with?

 

[Syed hamza Faiz]

Start by rebooting the server, then provide these for further help: https://www.3cx.com/community/threads/information-to-provide-when-requesting-help.67558/post-292742

actually the problem is , i have 2 PSTN lines , if i call to my 1st PSTN line call diverts to IVR then IVR diverts the call towards extension , in my senario , if station is busy the call will be forwarded to my outside number , its working fine but the problem is , when the call diverts it shows its connected in the status even after both parties hangup the call .


the status shows call keep connected , this causes line busy .

 

[AWS2P]

if call stay active even when callers hang up , surely no bye signal is received or a misconfiguration on your gateway