Information to provide when requesting help

[NickD_3CX]

Sharing the correct information will get your post more views and more replies:

1. Thread title must be short and on point: ie. "One-way audio with my XYZ VoIP Provider"
2. Give an accurate description of the problem you are facing and what steps you took to reach it (how some else could replicate this).
3. Include the basics so we can better understand your system setup:

• 3CX Version, e.g. Standard Annual 16.0.2.910
• Server OS, e.g. Debian 9 / Windows Server 2012 R2 / Raspberry Pi
• Is the 3CX Server Hosted and where? e.g. On-premises / Hosted in [AWS/Google/Azure/by 3CX]
• IP Phone Make/Model/Firmware version, e.g. Yealink T46U version 108.86.0.20
• Provisioning Method: Local / VPN / STUN / SBC ?
• Trunk Provider or VoIP Gateway Make/Model, e.g. AT&T SIP-Trunk / Grandstream GXW-4104
• Has the Firewall Checker passed: YES / NO ?
• Are custom Phone Templates being used: YES / NO ?

Depending on each individual case, there will probably be other specific information that could help, but you can't go wrong starting off with the above

DO NOT SHARE: License Keys, Public IP's, Emails, Usernames, Password, FQDNs, provisioning URLs etc.










Side note Regarding Ideas posts:
Any threads regarding ideas not posted in the correct forum will be deleted without notice.