Cool down period after calls?

[Sean Williams]

Hi all,

After an extension has hung up from a call, is it possible to keep their status as 'busy' for a predefined time period (2 mins for example) so that the agent can ensure they have completed their job?

This will ensure no internal or external calls will get to them for a short time.

This is known as a 'cool down' period in some contexts.

 

[Saqqara]

available if you setup queues and you have pro or ent license

wrap up time - https://www.3cx.com/docs/manual/call-center-queues/

Only works on queues, and not internal calls

 

[mixig]

It can be done even for internal calls if someone is calling virtual number of the queue
@sean; as Saqqara said you must have PRO or ENT license (and use wrap up time feature)