Crash (segfault) on 3CX v15.5 Build 15.5.6354.2

[Kaj]

Hi,

After what we thought was rigorous testing we put our new 3CX deployment into production use but on the first day it has segfaulted, dropping in-progress calls and needing services restarted.

I have seen a few threads about the main 3CXPhoneSystem01.service segfaulting although the posts don't seem to contain any resolutions, so I figured I'd post this, and perhaps an admin would like a core dump for further analysis?

Version: Build 15.5.6354.2
Platform: Debian 8.9 running on VMware
Prior Activity: Seemed to be two incoming calls active at the time of the crash

Syslog:

Nov 27 11:05:59 3cx kernel: [6438872.495701] 3CXPhoneSystem[20332]: segfault at 1158 ip 00007f94dabdb590 sp 00007f94c6ffc038 error 4 in libresip-1.10.so[7f94daa69000+25a000]
Nov 27 11:05:59 3cx systemd[1]: 3CXPhoneSystem01.service: main process exited, code=killed, status=11/SEGV
Nov 27 11:05:59 3cx systemd[1]: Unit 3CXPhoneSystem01.service entered failed state.
Nov 27 11:08:48 3cx systemd[1]: Stopping 3CX PhoneSystem 01 IVR Server...
Nov 27 11:08:48 3cx systemd[1]: Stopping 3CX PhoneSystem 01 Queue Manager Server...
Nov 27 11:08:54 3cx systemd[1]: Starting 3CX PhoneSystem 01 SIP Server...
Nov 27 11:08:54 3cx systemd[1]: Started 3CX PhoneSystem 01 SIP Server.

There is a coredump at /var/lib/3cxpbx/core that I could send to an admin together with anything else needed. Let me know.

 

[YiannisH_3CX]

Hello @Kaj

If you have the ability i would recommend opening a ticket with our support department so they can take a look at the files and better determine why the service is crashing. If you do not have an active support perhaps your re-seller can open a ticket for you.