Create auto dialer by CFD

[mohamed.tahon]

Creating an auto dialer with the 3CX Call Flow Designer​

I appreciate your support in helping me solve the error shown in the attachment.

 

[xcobean]

Hello, form the image you shared it appears the script is unable to link to the sql server. Do you mind sharing a snipped of how your setup looks like for further advice?

 

[mohamed.tahon]

Hello, I have encountered an error with the call flow logs, as shown in the attachment.
And the CFD dialer configuration is shown below.

 

[mohamed.tahon]

Any good news on this?

 

[edossantos]

What you shared in your last screenshot is not an error. You have an issue with the connection to your database.



A timeout is usually related to a firewall blocking the connection.

 

[mohamed.tahon]

Hello Edossantos,
Thank you for your cooperation.

The database connection error has been resolved, but I still have a log showing that the dialer is not working.

 

[edossantos]

Hello Edossantos,
Thank you for your cooperation.

The database connection error has been resolved, but I still have a log showing that the dialer is not working.

That's not an error. You need to enable verbose logs and check the 3CXCallFlow.log file in detail to understand what's going on.

 

[mohamed.tahon]

After I enable the verbose logs, I have logs when I try to test the predictive dialer by calling the ext of the call flow.

 

[edossantos]

A predictive dialer will monitor the queue you specify, and only make calls when there are free agents. In this case it seems that's the case, as the log states that.

 

[mohamed.tahon]

The dialer is unable to make outbound calls to the numbers in the database, however, the agents are free to do so.

 

[Evolute IT]

The dialer is unable to make outbound calls to the numbers in the database, however, the agents are free to do so.

Make sure:
1. You got an outbound rule that is opened (no filters beside length or prefix) and that it also does not modify the number (best is to send the number from the dialer directly in the format expected by the provider.)
2. You have a Caller ID set in the trunk, or the rule from #1. Some providers block calls without CID.

 

[mohamed.tahon]

Hello Support, The Predictive Dialer is only calling the first number in the database.
Thank you for your support in resolving this issue.

 

[mohamed.tahon]

Any good update? Please

 

[Evolute IT]

Any good update? Please

Hire someone, you don't seem to understand how a CFD works nor that nobody will build it for you for free.

There is documentation, use it. You're responsible for building it, not 3CX.

 

[edossantos]

Hello Support, The Predictive Dialer is only calling the first number in the database.
Thank you for your support in resolving this issue.

Check the query you're using to get the number to call. You're probably not filtering the results using a where clause.

 

[mohamed.tahon]

Dear Edo,

Thank you for your assistance.

Please find the predictive dialer project with the database query and table attached. I would like to ensure accurate number status updates and implement best practices for the predictive dialer based on your perspective.

 

[edossantos]

The Make Call component will wait for the call to be established, during the time you specify. This could be a long time, for example 30 seconds, and during this time, if you don't update the database, another parallel dialer might run the query again and get the same number. You should update the status of the number as soon as you return it, maybe to a temporary status like "calling", and then again once the call has been completed.

 

[mohamed.tahon]

Dear Edo,
Thanks for all your support.

Can you assist me in determining if the call has been answered or not and how to retrieve the call duration?

 

[edossantos]

Dear Edo,
Thanks for all your support.

Can you assist me in determining if the call has been answered or not and how to retrieve the call duration?

In order to know if the call has been answered or not, you can check the Result property of the Make Call component. Regarding the duration of the call, this is not something you can easily get, as the CFD app is not attached to that call. You could try to identify the call from the CDRs and get the duration from there.

 

[mohamed.tahon]

Dear Edo,

Can you assist me in displaying the caller's name to the agent on the predictive dialer?