create contact not working in CRM integration

[jahanzaib.khan@seamlessid]

My CRM was Tested with POSTMAN and POST working fine with no issues.
Call Journal working but CREATE CONTACT not even triggering.
please go through attached log and template and help to solve issue

 

[edossantos_sipcaller]

Contact creation now requires that the agent clicks on the "Add contact" link in the Web Client when receiving the call. This is not automatically anymore.

 

[jahanzaib.khan@seamlessid]

Is there any plans to revert it back to the way it was ?

 

[jahanzaib.khan@seamlessid]

can I edit the template to achieve this

 

[edossantos_sipcaller]

can I edit the template to achieve this

Yes, you can. You need to chain the contact creation scenario after the contact lookup scenarios, only when there is no matching record. There was an example for HubSpot in this forum but I can't find the exact link.

 

[edossantos_sipcaller]

Check this:
https://www.3cx.com/community/threads/hubspot-not-showing-all-calls.122311/#post-573343

That's for HubSpot, but the same logic applies here.

 

[jahanzaib.khan@seamlessid]

I have changed according to this and tested this at 14:35 from my mobile 07817176055 and didn’t get a contact created.

I’ve attached the system log - I did have a read but couldn’t see an error.