CRM Authentication issue - Bearer Token Athentication.

[Paul S.]

Hi,
I have a problem getting verified on the CRM. The CRM document points to receive authentication/token with basic authentication and in response I receive a token. This token must be used to obtain bearer authentication. Very well. Adding the header I can't get the token in the Bearer Token Athentication. In the 3CX CRM Integration tool I receive as responce text the token.Any suggestions are welcome.

Exception:
System.Exception: Server returned a non successful status code - HTTPStatusCode=Unauthorized - Reason=Unauthorized - Content={"message":"Authorization has been denied for this request."}
at CrmIntegration.ScenarioProcessorBase.ProcessRequest(ScenarioRequest request, IValueManager customManager, HttpClient client, CancellationToken token)

<Parameters>
<Parameter Name="Username" Type="String" Parent="General Configuration" Editor="String" Title="Username:" Default="" />
<Parameter Name="Password" Type="String" Parent="General Configuration" Editor="String" Title="Password:" Default="" />
<Parameter Name="Domein" Type="String" Parent="General Configuration" Editor="String" Title="Domein:" Default="" />
</Parameters>
<Authentication Type="Scenario">
<Value>Auth</Value>
</Authentication>
<Scenarios>
<Scenario Id="Auth" Type="REST">
<Request SkipIf="" Url="https://[Domein]/api/authenticate" MessagePasses="0" Message="" RequestContentType="application/json" RequestEncoding="Json" RequestType="Post" ResponseType="PlainText">
<PostValues>
<Value Key="Username" Passes="0" Type="String">[Username]</Value>
<Value Key="Password" Passes="0" Type="String">[Password]</Value>
</PostValues>
</Request>
<Rules>
<Rule Type="Any">access_token</Rule>
</Rules>
<Variables>
<Variable Name="AccessToken" Path="access_token">
<Filter />
</Variable>
</Variables>
<Outputs AllowEmpty="false">
<Output Type="AccessToken" Value="[AccessToken]"/>
<Output Type="BearerExpiration" Value="3600"/>
</Outputs>
</Scenario>
<Scenario Id="" Type="REST">
<Request Url="https://[Domein]/api/Search?query=[Number]&amp;mask=2" MessagePasses="0" RequestEncoding="Json" RequestType="Get" ResponseType="Json">
<Headers>
<Value Key="Authorization">Bearer [AccessToken]</Value>
</Headers>
</Request>
<Rules>
<Rule Type="Any">id</Rule>
</Rules>
<Variables>
<Variable Name="ContactID" Path="id">
<Filter />
</Variable>
<Variable Name="FirstName" Path="firstName">
<Filter />
</Variable>
<Variable Name="LastName" Path="lastName">
<Filter />
</Variable>
<Variable Name="CompanyName" Path="organizationName">
<Filter />
</Variable>
<Variable Name="Email" Path="email">
<Filter />
</Variable>
<Variable Name="PhoneMobile" Path="GSM">
<Filter />
</Variable>
</Variables>
<Outputs Next="" AllowEmpty="false">
<Output Type="ContactID" Passes="0" Value="[ContactID]" />
<Output Type="FirstName" Passes="0" Value="[FirstName]" />
<Output Type="LastName" Passes="0" Value="[LastName]" />
<Output Type="CompanyName" Passes="0" Value="[CompanyName]" />
<Output Type="Email" Passes="0" Value="" />
<Output Type="PhoneMobile" Passes="0" Value="[PhoneMobile]" />
<Output Type="ContactUrl" Passes="0" Value="https://[Domein]/api/contact/[ContactID]/info" />
<Output Type="EntityId" Passes="0" Value="[ContactID]" />
<Output Type="EntityType" Passes="0" Value="Contacts" />
</Outputs>
</Scenario>
</Scenarios>
</Crm>

Thanks,

 

[TheodorosG_3CX]

As i can see from the template you are requesting token as test:
RequestContentType="application/json" RequestEncoding="Json" RequestType="Post" ResponseType="PlainText">

I would suggest that you check the template file Salesforce.xml for reference.

 

[Paul S.]

Hi, I tested this but no change. When I test this in the 3CX I get the following response
I have the impression that there is a problem with the Bearer Authorisation Headers.

Server returned a non successful status code - HTTPStatusCode=Unauthorized - Reason=Unauthorized - Content={"message":"Authorization has been denied for this request."}
Started scenario with empty id
Started Auth
Request text: https://customer.mycrm.eu/api/authenticate
Request message: {"Username":"***user***","Password":"***password***"}
Response text: "***respons-token***"
Response finished
Finished Auth
Request text: https://customer.mycrm.eu/api/Search?query=***phonenr***&mask=2
System.Exception: Server returned a non successful status code - HTTPStatusCode=Unauthorized - Reason=Unauthorized - Content={"message":"Authorization has been denied for this request."}
at CrmIntegration.ScenarioProcessorBase.ProcessRequest(ScenarioRequest request, IValueManager customManager, HttpClient client, CancellationToken token)
at CrmIntegration.ScenarioProcessorBase.ProcessScenario(ProtocolScenario scenario, IValueManager customManager, CancellationToken token)
at CrmIntegration.ScenarioProcessorBase.Execute(ProtocolScenario scenario, CancellationToken token)
at CrmIntegration.CrmProcessor.GetContactInfoFromCrm(List`1 result, IEnumerable`1 scenariosToProcess, IValueManager customManager, Func`2 filterResultsFunctor, Func`1 createContactRecordFunctor, CancellationToken token)
at CrmIntegration.CrmProcessor.GetContactInfo(String contactNumber, InteractionTypes interactionType, CancellationToken token)

All suggestions are welcome.

Thanks!

 

[Evolute IT]

Post your XML template (as attachment please)

 

[Paul S.]

crm xml test-file

 

[edossantos]

We can't deal with plain text responses. The response should be XML or JSON. The token should be a node in this XML/JSON response. It's not possible to read it from plain text.