Solved CRM call journal not working

[developerzeeshan]

Sir i am sending request to crm from 3cx but not getting in crm to update the calls in crm i created a custom crm template receving request if
search in crm with this url https://crm.example.com/restapi/v1/vtiger/default/search?number=[Number] but not getting request here
https://crm.example.com/restapi/v1/vtiger/default/createCall i created files on end points of these url to get request
kindly help me suffereing from many days

 

[Evolute IT]

I am asking about 3cx parameters and you are talking about php nobody is there in your team how 3cx parameters receive on crm server side strange what is the purpose of this forum you even dont know about your own parameters no one in your team to know about these 3cx parameters

I know exactly how 3CX sends parameters in a POST request and how to read them in many languages.

Without knowing more about the scenario other than the post values, and the expected outcome in your script, I can't help further.

 

[developerzeeshan]

Sir can you check system log as i integrate vtiger templete now but it still not sending duration calltype agent please check once also i attached the configuration image only sending with these parameters but not with upper mentioned parameters

SELECT id, phone, otherphone, fax, accountname, email1, email2, fax FROM Accounts WHERE phone like '%692886' OR otherphone like '%692886' OR fax like '%692886';
http://crm.callcenterempire.com/restapi/v1/vtiger/default/query/?query=SELECT id, phone, otherphone, fax, accountname, email1, email2, fax FROM Accounts WHERE phone like '%692886' OR otherphone like '%692886' OR fax like '%692886';

Also check request page in attachment showing this message (
CRM Integration is working OK but contact number does not exist. Check log for more info or try a different number.
)

 

[edossantos]

Sir can you check system log as i integrate vtiger templete now but it still not sending duration calltype agent please check once also i attached the configuration image only sending with these parameters but not with upper mentioned parameters

SELECT id, phone, otherphone, fax, accountname, email1, email2, fax FROM Accounts WHERE phone like '%692886' OR otherphone like '%692886' OR fax like '%692886';
http://crm.callcenterempire.com/restapi/v1/vtiger/default/query/?query=SELECT id, phone, otherphone, fax, accountname, email1, email2, fax FROM Accounts WHERE phone like '%692886' OR otherphone like '%692886' OR fax like '%692886';

Also check request page in attachment showing this message (
CRM Integration is working OK but contact number does not exist. Check log for more info or try a different number.
)

Are you using the standard Vtiger template? You should configure the 3CX Console > Advanced > Contacts > Options > Match exactly, as explained here:
https://www.3cx.com/docs/vtiger-crm-pbx-integration-server-side/#h.sh2udbgzpt45

 

[developerzeeshan]

Now i checked the exact match showing in the attachment but still not find parameters of call journaling which are showing in the attachment i create a file on this location C:\Users\Zeeshan Ahmad\AppData\Local\Temp\scp41955\var\www\html\vtiger\restapi\v1\vtiger\default\query\index.php and creating log $fp = fopen("/var/www/html/vtiger/CallsInbounds.log", "a+"); and returning this json
$array['contact'] = array("id"=>$contactid,"firstname"=>$firstname,"lastname"=>$lastname,"company"=>$firstname,"email"=>$email,"businessphone"=>$phone);
echo json_encode($array);
but still not returning these parameters i want in crm why is this message (Started scenario with empty id)

 

[developerzeeshan]

I am returning the json with data but it says
CRM Integration is working OK but contact number does not exist. Check log for more info or try a different number.
why contact number does not exists as i return the json with data

 

[edossantos]

Your JSON returns all null values. 3CX will only consider your response valid when:
1) The Contact URL can be built from the response (you need to provide a contact ID).
2) The first name, last name or company name is set to a value.
3) One phone field is set to the phone number being searched.

You will need to return a valid JSON for this to succeed. Just a JSON with null values will not be enough.

 

[developerzeeshan]

Now this request response have all values how can i find the other parameters

 

[edossantos]

Now this request response have all values how can i find the other parameters

View attachment 24015 View attachment 24017

This server is not a real Vtiger server, and the response is not what the template expects. You're returning the JSON path contact.id but the template expects result.id.

You should seriously consider hiring someone to do this for you...

 

[developerzeeshan]

sir my issue is resolved thanks one thing i want to ask one thing please i am calling from crm and i want to mask a number to see by my client how can i do i mask number instead of my extension he see my number in outgoing call

 

[edossantos]

sir my issue is resolved thanks one thing i want to ask one thing please i am calling from crm and i want to mask a number to see by my client how can i do i mask number instead of my extension he see my number in outgoing call

Please open a separate thread in the General forum, as you will need to adjust the SIP Trunk settings for this (it's not a CRM integration issue).