CRM contacts are not displayed in 'All contacts' ?! v18

[kwen1x]

Hi,

after upgrading to v18.0.1880 I noticed that the contacts list in the web client is empty.
By default on the right there is a 'filter' set to 'All contacts' (see attached screenshot).
Only when I change that 'filter' to 'CRM contacts' am I able to see all my CRM contacts.

Why are the CRM contacts not part of 'ALL' contacts ??

 

[Evolute IT]

Hi,

after upgrading to v18.0.1880 I noticed that the contacts list in the web client is empty.
By default on the right there is a 'filter' set to 'All contacts' (see attached screenshot).
Only when I change that 'filter' to 'CRM contacts' am I able to see all my CRM contacts.

Why are the CRM contacts not part of 'ALL' contacts ??

I know... it's a bit stupid but that's how it is now.

@edossantos We all think ALL should include CRM contacts...

 

[kwen1x]

>>I know... it's a bit stupid but that's how it is now.
this must be a joke right ?
As techies 'we' can accept this as a bug, but how to explain this to a regular user with a decent amount of common sense ???

 

[Evolute IT]

>>I know... it's a bit stupid but that's how it is now.
this must be a joke right ?
As techies 'we' can accept this as a bug, but how to explain this to a regular user with a decent amount of common sense ???

You tell them and live with it or go ahead and use another software.

Changes like these happen all the time, and they know we are not happy with it. Now, will it change? No idea, but by waiting it's the only way to know.

It's not a bug for now. It's how it's made. And to be honest, if they use a CRM, they can just call numbers from there without needing the Contacts in 3CX.

 

[kwen1x]

>>if they use a CRM, they can just call numbers from there without needing the Contacts in 3CX.
Yet CRM contacts ARE displayed in smartphone app (at least on my smartphone) ?!
Where's the logic, except to annoy everyone ?

But, as I understand, 'they' are aware..

 

[Evolute IT]

>>if they use a CRM, they can just call numbers from there without needing the Contacts in 3CX.
Yet CRM contacts ARE displayed in smartphone app (at least on my smartphone) ?!
Where's the logic, except to annoy everyone ?

But, as I understand, 'they' are aware..

Yes they are aware. During the beta, that's a thing that was brought up a lot.

@StefanW

 

[kwen1x]

at least glad I'm not the 'problem'... :=)