CRM Dynamics 365 enables the creation of contacts automatically

[nicojmb]

Hi,

I've Dynamics 365 CRM integration and running but with the checkbox "Enable Contact Creation" disabled.

Every day I must uncheck the checkbox because it is activated again and i dont know why.

I use the integration only for call journaling.

Regards!

 

[edossantos]

Hello @nicojmb,

This is a known issue that will be fixed in v18. The beta that will be released next week will contain this fix, however please note that it's not recommended installing the beta in a productive system, so you should wait for the final release of v18.

Kind regards.

 

[nicojmb]

Thanks for the info, any workaround or fix?? my 3cx is still in production now..

 

[edossantos]

Thanks for the info, any workaround or fix?? my 3cx is still in production now..

The issue happens when you update the configuration, so a possible way to fix this would be:
1) From the 3CX Console > Settings > CRM > Select "None" to disable the integration. Click OK to save.
2) From the 3CX Console > Settings > CRM > Select "Microsoft Dynamics 365" to enable the integration again. Configure everything, run the authorization and once you have the refresh token back click OK to save all the configuration at once. It's important that you don't click OK in the middle of the process.

This way the integration should keep the configuration.